How Can I Contact Coinmetro?
By far the best way to get help is to look into our ever-growing database of articles. Topics range from Getting Started to Trading Platforms, Education, and much more!
However, if you prefer to speak with a customer support agent, you can contact our team directly.
💬 How to Contact Us on Live Chat
📱 On the Mobile App
- From the Home screen, tap on the Menu (the 3 lines) icon at the top left of the screen
- Tap "Contact Support". From here, you can start a chat with our customer support agents.
💻 On a Web Browser
- From your Dashboard, or any page on https://go.coinmetro.com/, click on the orange chat widget on the bottom right. From here, you'll be able to speak to our customer support team.

✉️ How to Contact Us by Email
Just send an email to hello@coinmetro.com describing your issue, and we'll get back to you as soon as we can.
Please note that our Customer Support Team is available from 10:00 to 22:00 UTC. If you're contacting us outside of these hours, please be patient. We'll get back to you as soon as we're back online.
Our helpful AI Agent, Coincierge, is available 24/7 to answer any questions you may have in the meantime.
Thank you for your understanding